Quick answer
Email [email protected] for support (Email replies within 12 hours, 7 days a week) and [email protected] to report abuse from one of our IPs. There is no phone line or chat. Write from the email on your account if you have one, and never send your account number or password.
How do I reach support?
| Support | [email protected] |
|---|---|
| Abuse reports | [email protected] |
| Reply time | Email replies within 12 hours, 7 days a week |
| Language | English |
| Operator | ProxyGoat LLC, a Delaware limited liability company (USA) |
What should I include for a fast answer?
- The username you used, with its targeting (for example
USERNAME-country-us-state-ca-city-fresno), but not the password. - The time of the problem with its time zone.
- The exact error or HTTP status, and the tool you use (curl, Python, browser).
- For a payment: the coin, the network and the transaction ID.
How do I report abuse?
Send the IP address, the exact time with its time zone, the target hostname and a description to [email protected]. Abuse reports are reviewed by a person, and confirmed abuse leads to suspension. Connection metadata is kept for up to 30 days, so report within that window.
What if I lost my account number?
Your account number is your login: save it somewhere safe. Add an email (optional) if you want a way to recover it. Without an email, a lost account number cannot be recovered. Most questions are already answered in the FAQ, the refund policy, the acceptable use policy and about MetroProxies.