Quick answer
There is no live status dashboard yet. Incidents affecting the gateway (gw.metroproxies.com), the API or payments are listed on this page with their dates. If a request fails, first check whether the problem is the gateway, the target site or the city you asked for, using the steps below, then write to [email protected].
Which incidents have been recorded?
| Date | Component | What happened |
|---|---|---|
| — | — | No incident recorded on this site's current version (18 October 2026). |
Is it the gateway, the target or the city?
- Country only:
USERNAME-country-usto an IP lookup page. If this fails too, it may be the gateway or your credentials (a 407 error means credentials). - Your city: add
-state-xx-city-name. If only this fails, the city has no matching IP online at the moment: City availability varies; the checkout shows what is online. - Your target: if the lookup works but your target fails, the target is refusing or blocking the request, or it is on our blocked list (Banking, government and payment-portal sites, plus SMTP (email-sending) ports 25, 465 and 587).
The curl page has the commands and the meaning of the common errors.
How do I report a problem?
Email [email protected] with the time and time zone, the username with its targeting (not the password), the command or tool, and the error. Email replies within 12 hours, 7 days a week.